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Social Work, Rehabilitation and Specialist Support

Delivering support, information, and equipment to people living with sensory loss and their families.

BSL Video - Social Work, Rehabilitation and Specialist Support

Practical and Emotional Support

If you live in Aberdeen City, Angus, Dundee City or Moray, we offer a service to people with serious sight and/or hearing loss, including deaf and blind people, on behalf of your local authority.

Our social work, rehabilitation and specialist support services can help you to remain independent when you are living with a sensory loss. Once you are referred to NESS, you will be allocated a specialist worker who will work with you to help you identify the best solutions for you to tackle the challenges you are facing. You will be offered the information, advice, specialist equipment, and practical assistance which can make everyday life just that little bit easier. It could include advice on claiming welfare benefits and other practical support you are entitled to but may not be aware of.

If you have a visual impairment, our rehabilitation workers can help you to re-learn mobility and day to day living skills, enabling you to be as independent as possible. We know that each person who has sight or hearing loss is unique, and we try to build what we can offer you around your preferences, needs and wants.

The Impact

We support those who were born blind or deaf, who have lost all their sight or hearing, who have developed serious vision or hearing problems or who are losing their sight and/or hearing. Our action can have a life-changing impact on their level of functioning, self-esteem, confidence and resilience.

Between October 2020 and June 2021, despite COVID restrictions, our evaluation data shows:

  • 70% of service users have reduced some of the negative impacts of their sensory loss;
  • 37% have increased their income to improve or maintain their lifestyle;
  • 75% are looking after themselves more independently;
  • 37% are less socially isolated; and
  • 35% have increased their participation in their community/ society.

“The service has been fantastically helpful and a great support since this [sight loss] happened to me. I would never have been able to sort all of the things out that I have without the help from my social worker. She is lovely to talk to and always cheers me up when she calls.” Service User

Make a Referral

You can make a referral to access our services here.

Duty times

You can contact a Duty Worker at these times if you need immediate support with something. These are drop-in sessions, but we recommend that you contact NESS reception in the first instance.

Duty worker in Aberdeen and Angus

A Duty Worker is available for people living in Aberdeen and Angus:

Monday to Friday from 1pm – 4pm.

Telephone: 0345 271 2345

Text (SMS): 07593 102004


BSL users can contact us via ContactScotland BSL

Duty worker in Dundee

A Duty worker is available for people living in Dundee:

Monday to Friday from 1pm – 4pm

Telephone: 01382 721455

Text (SMS): 07713711772


BSL users can contact us via ContactScotland BSL

Duty Worker in Moray

A Duty Worker is available for people living in Moray:

Monday, Tuesday and Thursday from 10am-12pm.

Tel:  0345 2712345

Text (SMS): 07968 013951


BSL users can contact us via ContactScotland BSL

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